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Frequently Asked Questions

Q: What is your Shipping policy for original art?

A: All original paintings are carefully packed with love by Heather and sometimes by the very helpful staff at FedEx. Original paintings will be packed and shipped within 3-7 business days of being ordered. Sometimes your package will require a signature. If you are unavailable for the signature for three days and FedEx has to return the package back to me, you will be refunded for your purchase or charged for shipping for a second attempt at delivery. All packages are insured, if the painting arrives to your home damaged, then I will file an insurance claim and we will discuss a refund or repair of the damaged artwork. Please send pictures of the damaged packaging and product.

Q. Do you ship original art internationally?

A: International Shipping is possible on original paintings only. Please contact me for details. 

 

Q: How long will it take for my painting to arrive?

A: It depends on your location, but typically within 2-7 business days. I will send a tracking code once the painting is packed and ready to ship. 

 

Q: I would like to avoid shipping costs and I am willing to travel for pick up.

A: Please contact me for details on how to avoid shipping costs and arrange a time to pick up your original painting(s).
 

 

Q: What is your shipping policy for prints?

A: Skyline Art Prints is responsible for shipping costs of prints of my artwork. They will pack and ship your item directly to you after you make your order from my website.


Q: What is your Return/Exchange Policy?

A: I want you to be satisfied with your purchase. Please read the painting description and ask as many questions as you can about a painting before making your purchase. If ultimately you are not happy, I do not want you to keep the painting. If you are not happy with your purchase, you may return the item(s) for a full refund, IF AND ONLY IF the package is shipped back to me, at your expense, within 3 days of delivery to you. There will be no refund if the painting has been in your possession over 3 days after delivery. There will be no refund if the painting is damaged in any way, so use original packaging and pack carefully. A full refund to your credit card will be fulfilled once the painting is returned in the proper time frame and if the painting is in original condition. If you decide you want to exchange a painting with another painting within 3 days of receiving the package, you may return the painting, shipping expenses paid by you, and your exchanged painting will be shipped to you at your expense. This exchange offer is only good one time per transaction. Multiple purchases and returns are discouraged and may result in refund of money and termination of all future transactions.

If you have any other questions regarding the Shipping and Return Policy, please contact me.

 

Q: Who creates these paintings?

A: Heather Haymart creates each one of the original, one of a kind, paintings by hand. Her husband, Ben, builds the boards she paints on.

Q: I am concerned about the color. How do I know that the color I see on my screen is the same color I will see in the painting in person? 

A: If you are concerned about the accuracy of color, Heather has a great system for solving this problem. Please contact her about your color concern and she will get back to you quickly about how to feel confident about the colors in her paintings and how they will fit in your home or office.

Q: These paintings appear to have texture, are they 3-D?
A: It is true, each painting is created with thick texture paste called Wood Icing Textura Paste a product created and sold by her mother, Rose Wilde and Golden Acrylic paints. Heather incorporates paint within the texture as well as paints onto the texture once it is dry. The texture is very durable.

Q: Do I need to worry about keeping this painting in a sunny room?
A: All of Heather’s paintings are created with top of the line Golden archival paints and varnished with two coats of UV protectant varnish. 

 

Q: Can I put this art in my bathroom or kitchen?
A: Yes, but be cautious of hanging it in a place where water will directly hit or collect on the painting. If water drips on the walls of that room, due to shower steam or cooking steam, then it is probably not a good choice for Heather’s paintings.

Q: Since these paintings are on wood, does that mean that they are heavy?

A: These paintings are heavier than most paintings on canvas, but they are very manageable. Heather can lift every painting herself. The paintings range from 5-50 lbs.

 

Q: Can these paintings be framed? 

A: Yes. Heather's paintings are created on 2” deep cradled board.
Your framer can offer suggestions for you on how to have them framed. 
If you have me create a custom painting for you, I can create a piece on an un-cradled board, if requested. The price of there art will be the same, cradled or un-cradled.


Q: Why am I being charged sales tax in Missouri?
A: If you live in Missouri, I am required by law to charge sales tax because my business is located in Missouri.

 

Q: Do I need to pay sales tax if I live in another state besides Missouri?

A: No

 

Q: Why am I being charged sales tax for prints in Texas?

A: My print fulfillment service is located in Texas. They are required by law to charge Texas residents sales tax.

 

Q: I am an interior or corporate designer, do you offer a discount?
A: Yes, but you are required to provide proof of your legitimate business.

Q: I have bought original paintings from you before, how do I receive the collector’s discount?
A: Contact heather through the contact page.

Q. I love a particular piece, but it is the wrong size or color. Do you create custom paintings?
A. Yes I do, please refer to the Custom Art Page for more details. 

Q I bought a painting from you and I took a picture of it hanging in my home. How do I get my photo put on your Walls of Fame Page?
A. Contact Heather thorugh the contact page.

 

Q. Do you offer prints of your work now?

A. Yes. I am offering high quality prints on a variety of surfaces with a variety of frame and mat choices. These items will be fulfilled by Skyline Art Prints; a small company out of Texas. One you make your order, they will ship the items directly to you. If you have any problems with your prints, I want to know about it so please let me know via my contact page.

 

Q Where can I buy the leafless tree T-Shirts?

A. I have those available on Amazon.

 

Q. I am interested in your art on pillows and other decorative accessories.

A. Those are available through Fine Art America Be forewarned that there is a limited selection of Heather’s artwork on Fine Art America and if you order from them, they do not let me know who has ordered something, so I cannot send you a thank you note.

 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to be happy with your purchase! Satisfaction is guaranteed on all original paintings. Once you receive your original painting, if you are not happy, please contact Heather Haymart via e-mail or phone to immediately to discuss your concerns. A full refund or exchange will be made on the original work in question if and only if the work is returned in satisfactory condition and returned within 5 business days of receiving the package. Return shipping costs are the responsibility of the purchaser. After 5 business days of receipt of the original painting, no refunds or exchanges will be honored.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Heather Haymart uses as many archival and low VOC materials as possible in her paintings. Substrate: birch plywood and MDF (not archival) Paint Golden Acrylic Paints (archival) Wood Icing Texture Paste (low voc) Golden Varnish (archival and UV protectant)

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